Shipping Policy
Shipping & Returns
USPS & Local Delivery:
We ship 1 to 5 Day USPS outside of the "high desert" area and only provide local delivery services to Victorville, Hesperia, and Apple Valley. We do not ship to PO Boxes. Products ship Monday-Thursday, and are delivered Tuesday-Friday.
Please note: Our items are NOT shipped in retail packaging. They are shipped loose and individually wrapped to save on cost.
Same Week Delivery for local orders: Please have your order in by 1:00 pm PT Tuesday for same week delivery.
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**For all other orders shipping outside California, but within U.S : Please allow 3-5 business days to ship out from warehouse.
NOTE: All orders placed after the deadlines above will be shipped the following week.
USPS Transit time: All products are shipped using 2-7 Day USPS, or UPS. We are unable to modify the shipping method or carrier.
FROZEN FOODS: Our shipments leave our fulfillment center frozen to preserve the freshness and should be placed in your freezer immediately upon receipt. Some thawing may occur during transit. Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 3 days from receipt of order.
Return & Exchange Policy
Shipping Accuracy: Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.
No weekend deliveries available: Orders are shipped 2 or 5 Day Ground, depending on your location. The order placing cut-off is Wednesday at 1:00 pm PT to receive delivery the same week. Deliveries are made Monday through Fridays only, with no exceptions.
Unfortunately, we are unable to ship to PO Boxes, APO, FPO, DPO, or International addresses.
Refunds and Replacements:
Due to the perishable, and non-perishable (foods) nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 3 days of receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Ordering Policy:
Orders can be placed 24 hours and 7 days a week via www.realcajunshop.com
(Except major holidays)
For security purposes, we do not accept order information via email, or by telephone. If you have any questions about placing an order, please give us a call at 760-440-1223 Mon - Fri from 10:00 a.m - 6 p.m. PT. or you can email us your questions at info@realcajunshop.com
Cancellation policy or change of order:
Any change in order including cancellations must be communicated to us before 1 pm PT the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness:
All frozen meat products shipped from The Cajun Shop are shipped frozen from our warehouse.
Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 24 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 3 days from receipt of order.
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